List of Best AI Customer Support Software - Expert Picks for 2025

Chatfuel AI Pricing

• Free trial available

• $29/month

User Sentiment

• 24/7 Customer Interaction, Revenue Recovery, Data-Driven Insights

• Platform-Specific Skills, Dependence on External Services, Potential Over-Complexity

Second Nature AI Pricing

• Free trial available

Used By

• Customer Support

• Human Resources

• Sales Teams

• School Teachers

User Sentiment

• Enhanced Training Efficiency, Improved Sales Outcomes, Flexible Learning Environment

• Desktop/Laptop Requirement, Learning Curve, Internet Dependency

Zapier Pricing

• Free trial available

User Sentiment

• Time Saver, No Code Required, Scalability

• Complexity of Zaps, Cost Barrier for Premium Features, Dependence on Third-Party Apps

Zendesk Service Suite Pricing

• Free trial not available

• $69/month

Used By

• Academics

• Corporations

• Healthcare Professionals

• Startups

User Sentiment

• Enhanced Customer Satisfaction, Increased Productivity, Scalability

• Cost Considerations, Complexity in Setup, Learning Curve

Relevance AI Pricing

• Free trial available

• $199/month

User Sentiment

• Scalability, Integration Capabilities, Customizability

• Learning Curve, Dependency on Third-Party LLMs, Cost Considerations

echowin Pricing

• Free trial not available

User Sentiment

• 24/7 Availability, Cost Reduction, Scalability

• Specialization in Inbound Calls, Potential Over-Reliance on Automation, Learning Curve

eesel AI Pricing

• Free trial available

Used By

• Business Analysts

• Entrepreneurs

• Marketing Teams

• Sales Teams

User Sentiment

• Accelerated Sales Prospecting, Integrated Content Generation, Deep Business Insights

• Specialized Focus, Feature Richness

Peasy Sales Pricing

• Free trial available

Used By

• E-commerce Retailers

• Marketing Teams

• Sales Professionals

• Service Providers

User Sentiment

• Increased Efficiency, Improved Customer Experience, Data-Driven Decision Making

• Learning Curve, Platform Limitations, Pricing Transparency

GPTBots Pricing

• Free trial available

• $159/month

Used By

• Academics

• Customer Support Teams

• E-commerce Platforms

• Healthcare Professionals

User Sentiment

• Enhanced User Engagement, Scalability, 24/7 Availability

• Technical Expertise Required, Language Limitations, Integration Complexity

Retell AI Pricing

• Free trial not available

Used By

• E-commerce Professionals

• Healthcare Professionals

• Marketing Teams

• Tech Companies

User Sentiment

• Human-like Interaction, Rapid Development, High Scalability

• Learning Curve, Integration Limitations, Early Stage

Threado AI Pricing

• Free trial available

User Sentiment

• Efficiency in Support, Scalable Community Engagement, Data-Driven Insights

• Learning Curve, Dependence on Quality Training, Potential Overreliance

Coach by Wonderway Pricing

• Free trial available

• $60/month

User Sentiment

• Time and Cost Savings, Enhanced Sales Performance, Increased Onboarding Efficiency

• Learning Curve, Language Limitations, Dependence on Tech Infrastructure

Chatling Pricing

• Free trial available

• $15/month

Used By

• Customer Support Teams

• Digital Marketing Agencies

• E-commerce Professionals

• Uncommon Use Cases

User Sentiment

• Improved Resolution Rate, Time-Efficient Chatbot Creation, 24/7 Availability

• Limited Customization Options, Dependency on Data Sources, Lack of Live Chat Support

Voctiv Pricing

• Free trial available

Used By

• Auto Service Centers

• Healthcare Clinics

• Individuals

• Spas and Beauty Salons

User Sentiment

• Efficiency in Lead Management, Spam Call Filtering, Time and Cost Savings

• Learning Curve, Dependence on Mobile App, Limited Customization for Complex Calls

Knowbo Pricing

• Free trial not available

• $29/month

Used By

• Academics

• E-commerce Platforms

• Healthcare Professionals

• Small to Medium Enterprises (SMEs)

User Sentiment

• Quick Setup, Customization Options, Language Support

• Limited Free Interactions, Potential Complexity, Branding Removal Cost

Fini Pricing

• Free trial available

• $0.096 per question/month

User Sentiment

• Enhanced User Retention, Increased Efficiency, Data Protection

• Learning Curve, Dependence on Data Quality, Platform Limitations

Poe Pricing

• Free trial not available

User Sentiment

• Enhanced User Engagement, Scalability, Data Insights

• Technical Expertise Required, Dependence on Data Quality, Language Limitations

UserTesting AI Pricing

• Free trial not available

Used By

• Digital Product Teams

• Entrepreneur

• Marketing Teams

• UX Design Teams

User Sentiment

• Efficiency in Research, Quick Insight Generation, Scalability

• Complexity for New Users, Potential Overreliance on AI, Data Privacy Concerns

Elephant Pricing

• Free trial available

• $49/month

Used By

• Academics

• Content Publishers

• Digital Marketers

• E-commerce Professionals

User Sentiment

• Boosted User Engagement, Enhanced Revenue Streams, Improved Content Discovery

• Learning Curve, Language Limitations, Plan Restrictions

Bonfire Pricing

• Free trial available

• $29/month

Used By

• Customer Service Departments

• E-commerce Platforms

• Marketing Teams

• Online Businesses

User Sentiment

• Enhanced User Engagement, Streamlined Customer Journeys, Data-Driven Responses

• Data Privacy Concerns, Potential for Over-Customization, Reliance on Quality Data