Freshworks vs Dixa - Which AI Customer Support Software Platform Is Better in September 2025?

	Freshworks Customer support and omnichannel communication platform Visit Website Visit Website	Dixa Unlock customer loyalty with AI-driven service. Visit Website Visit Website

TL;DR - Quick Comparison Summary

Description	Introducing Freshworks, a cutting-edge software platform that provides an all-in-one solution for customer support and omnichannel communication. Their comprehensive suite includes Customer Read more +	Unlock customer loyalty with the power of AI-driven customer service by choosing Dixa. This all-in-one platform streamlines interactions and offers a unified agent workspace for businesses Read more +
Pricing Options	No free trial Not Available	No free trial $39, month
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What Do Freshworks and Dixa Cost?

Pricing Option
Starting From	Not Available	$39, month
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Freshworks User Reviews & Rating Comparison

	Pros of Freshworks Comprehensive software suite Omnichannel service optimization Integrated IT service management Automated tasks in support Unified CRM platform Multichannel marketing for e-commerce Streamlines IT operations Efficient personalized customer support Boosts sales productivity Automates sales tasks	Pros of Dixa All-in-one customer service solution Unified agent workspace Multiple channels integration No need for plug-ins 'Dixa Channels' for single login Provides relevant customer data Conversation history on one screen Access to knowledge resources Allows personalized service 'Dixa Conversation Engine' for interaction management
	Cons of Freshworks Multiple tools to manage Steep learning curve No in-built translation service Lacks advanced CRM features Integration difficulties with external tools Unified platform integration challenges Lack of out-of-the-box features Limited omnichannel capabilities	Cons of Dixa No plug-in support Limited knowledge resources Lack intelligent routing No drag and drop flow builder MIM chatbot restricted Unified platform dependency No offline feature Limited integration capabilities No free version Customer data might be limited

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Neither Freshworks nor Dixa offers a free trial.

The starting price of Dixa begins at $39/month, while pricing details for Freshworks are unavailable.

Freshworks offers several advantages, including Comprehensive software suite, Omnichannel service optimization, Integrated IT service management, Automated tasks in support, Unified CRM platform and many more functionalities.

The cons of Freshworks may include a Multiple tools to manage, Steep learning curve, No in-built translation service, Lacks advanced CRM features. and Limited omnichannel capabilities

Dixa offers several advantages, including All-in-one customer service solution, Unified agent workspace, Multiple channels integration, No need for plug-ins, 'Dixa Channels' for single login and many more functionalities.

The cons of Dixa may include a No plug-in support, Limited knowledge resources, Lack intelligent routing, No drag and drop flow builder. and Customer data might be limited

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshworks vs Dixa - Which AI Customer Support Software Platform Is Better in September 2025?

Freshworks

Dixa

TL;DR - Quick Comparison Summary

Description

Pricing Options

What Do Freshworks and Dixa Cost?

Pricing Option

Starting From

Freshworks User Reviews & Rating Comparison

Pros of Freshworks

Pros of Dixa

Cons of Freshworks

Cons of Dixa

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Frequently Asked Questions (FAQs)