Freshworks vs eDesk - Which AI Customer Support Software Platform Is Better in August 2025?

	Freshworks Customer support and omnichannel communication platform Visit Website Visit Website	eDesk Centralize, personalize, automate, and measure ecommerce customer support. Visit Website Visit Website

TL;DR - Quick Comparison Summary

Description	Introducing Freshworks, a cutting-edge software platform that provides an all-in-one solution for customer support and omnichannel communication. Their comprehensive suite includes Customer Read more +	eDesk is the ultimate solution for eCommerce businesses seeking to streamline their customer support process. With its tagline of "Centralize, personalize, automate, and measure," eDesk Read more +
Pricing Options	No free trial Not Available	No free trial $89, month
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What Do Freshworks and eDesk Cost?

Pricing Option
Starting From	Not Available	$89, month
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Freshworks User Reviews & Rating Comparison

	Pros of Freshworks Comprehensive software suite Omnichannel service optimization Integrated IT service management Automated tasks in support Unified CRM platform Multichannel marketing for e-commerce Streamlines IT operations Efficient personalized customer support Boosts sales productivity Automates sales tasks	Pros of eDesk Ecommerce-focused customer service Consolidates customer support issues Centralized system for channels Tracks and responds interactions Team-wide collaboration support Unified analytics for performance Generates requests for reviews No-code integration support Integration with multiple eCommerce platforms Tailored for eCommerce businesses
	Cons of Freshworks Multiple tools to manage Steep learning curve No in-built translation service Lacks advanced CRM features Integration difficulties with external tools Unified platform integration challenges Lack of out-of-the-box features Limited omnichannel capabilities	Cons of eDesk Lacks customizability Restricted to eCommerce businesses No multi-language support Limited third-party add-ons Complex setup Insufficient for non-sales queries Limited team-wide collaboration features Unimpressive reporting capabilities Limited native integrations No mobile app

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Neither Freshworks nor eDesk offers a free trial.

The starting price of eDesk begins at $89/month, while pricing details for Freshworks are unavailable.

Freshworks offers several advantages, including Comprehensive software suite, Omnichannel service optimization, Integrated IT service management, Automated tasks in support, Unified CRM platform and many more functionalities.

The cons of Freshworks may include a Multiple tools to manage, Steep learning curve, No in-built translation service, Lacks advanced CRM features. and Limited omnichannel capabilities

eDesk offers several advantages, including Ecommerce-focused customer service, Consolidates customer support issues, Centralized system for channels, Tracks and responds interactions, Team-wide collaboration support and many more functionalities.

The cons of eDesk may include a Lacks customizability, Restricted to eCommerce businesses, No multi-language support, Limited third-party add-ons. and No mobile app

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshworks vs eDesk - Which AI Customer Support Software Platform Is Better in August 2025?

Freshworks

eDesk

TL;DR - Quick Comparison Summary

Description

Pricing Options

What Do Freshworks and eDesk Cost?

Pricing Option

Starting From

Freshworks User Reviews & Rating Comparison

Pros of Freshworks

Pros of eDesk

Cons of Freshworks

Cons of eDesk

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Frequently Asked Questions (FAQs)