Freshworks vs Netomi - Which AI Customer Support Software Platform Is Better in August 2025?

	Freshworks Customer support and omnichannel communication platform Visit Website Visit Website	Netomi Automated platform for customer service and support. Visit Website Visit Website

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Description	Introducing Freshworks, a cutting-edge software platform that provides an all-in-one solution for customer support and omnichannel communication. Their comprehensive suite includes Customer Read more +	Introducing Netomi, the ultimate automated platform for customer service and support. Our AI-powered solution surpasses traditional chatbots to effectively resolve up to 80% of routine Read more +
Pricing Options	No free trial Not Available	No free trial Not Available
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What Do Freshworks and Netomi Cost?

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Freshworks User Reviews & Rating Comparison

	Pros of Freshworks Comprehensive software suite Omnichannel service optimization Integrated IT service management Automated tasks in support Unified CRM platform Multichannel marketing for e-commerce Streamlines IT operations Efficient personalized customer support Boosts sales productivity Automates sales tasks	Pros of Netomi Automated customer service Resolves 80% routine queries Advanced platform Supports over 100 languages Increase team capacity 5x 90% ticket resolution rate Integrates with all customer communication software Deep conversational channel integration Features autopilot and co-pilot modes Uses deep learning technology
	Cons of Freshworks Multiple tools to manage Steep learning curve No in-built translation service Lacks advanced CRM features Integration difficulties with external tools Unified platform integration challenges Lack of out-of-the-box features Limited omnichannel capabilities	Cons of Netomi Requires third-party integrations Lacks standalone features Requires deep learning expertise No offline capabilities No explicit data privacy features Overdependence on historical data Limited customization options Predetermined support languages Co-pilot mode may slow responses Limited to enterprise-level customers

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Neither Freshworks nor Netomi offers a free trial.

Pricing details for both Freshworks and Netomi are unavailable at this time. Contact the respective providers for more information.

Freshworks offers several advantages, including Comprehensive software suite, Omnichannel service optimization, Integrated IT service management, Automated tasks in support, Unified CRM platform and many more functionalities.

The cons of Freshworks may include a Multiple tools to manage, Steep learning curve, No in-built translation service, Lacks advanced CRM features. and Limited omnichannel capabilities

Netomi offers several advantages, including Automated customer service, Resolves 80% routine queries, Advanced platform, Supports over 100 languages, Increase team capacity 5x and many more functionalities.

The cons of Netomi may include a Requires third-party integrations, Lacks standalone features, Requires deep learning expertise, No offline capabilities. and Limited to enterprise-level customers

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshworks vs Netomi - Which AI Customer Support Software Platform Is Better in August 2025?

Freshworks

Netomi

TL;DR - Quick Comparison Summary

Description

Pricing Options

What Do Freshworks and Netomi Cost?

Pricing Option

Starting From

Freshworks User Reviews & Rating Comparison

Pros of Freshworks

Pros of Netomi

Cons of Freshworks

Cons of Netomi

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Frequently Asked Questions (FAQs)