Gladly Sidekick vs Kastro Chat

Gladly Sidekick or Kastro Chat? A Comprehensive Review

Gladly Sidekick

Gladly Sidekick

Custom support for inquiries and issues.

Kastro Chat

Kastro Chat

Improved customer support via automated chatbot.

Overview

Description

Gladly Sidekick is a custom support platform that aims to enhance customer service by utilizing AI and automation. It works alongside Gladly Hero, a people-centered platform for

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Introducing Kastro Chat, an advanced tool for businesses to enhance their customer support process with an automated chatbot. With Kastro, users can easily build a chatbot using their

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Pricing Options

  • No free trial
  • $180, month
  • Free Trial available
  • $35, month

Features

Total Features

Features
Features

Unique Features

No features

No features

Pricing

Pricing Option

      Starting From

      • $180, month
      • $35, month

      Other Details

      Customer Types

      • No customer type information available
      • No customer type information available

      User Reviews

      User Ratings

      No Reviews

      No Reviews

      Pros

      • Personalized self-service

      • Works with Gladly Hero

      • No-code automation

      • Executes transactions

      • Customer issue resolution

      • Streamlines routine tasks

      • Matches customers to agents

      • Reduces agent workload

      • Integration with Thankful

      • Self Service Threads

      • Simplifies customer support process

      • Reduces support costs

      • Improves response times

      • No programming skills required

      • User-friendly interface

      • Allows preview and testing

      • Real-time learning and improvement

      • Embeddable chat widget

      • 24/7 instant support

      • Offers analytics and reporting

      Cons

      • No multilingual support

      • Limited transactions automation

      • Requires high brand-voice understanding

      • No proactive customer engagement

      • Relies heavily on pre-existing data

      • Brand-specific customization required

      • Unspecified scalability capabilities

      • No multi-language support

      • Only web-based

      • Lacks third-party integrations

      • No voice chat capability

      • Limited customization options

      • No mobile application available

      • No sentiment analysis feature

      • Doesn't offer API access

      Media and Screenshots

      Screenshots

      Gladly Sidekick
      Kastro Chat

      Add to Compare

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Kastro Chat offers Free Trial, but Gladly Sidekick does not.

      Pricing for Gladly Sidekick Starts at $180/month whereas for Kastro Chat Starts at $35/month.

      Gladly Sidekick offers several advantages, including Personalized self-service, Works with Gladly Hero, No-code automation, Executes transactions, Customer issue resolution and many more functionalities.

      The cons of Gladly Sidekick may include a No multilingual support, Limited transactions automation, Requires high brand-voice understanding, No proactive customer engagement. and Unspecified scalability capabilities

      Kastro Chat offers several advantages, including Simplifies customer support process, Reduces support costs, Improves response times, No programming skills required, User-friendly interface and many more functionalities.

      The cons of Kastro Chat may include a No multi-language support, Only web-based, Lacks third-party integrations, No voice chat capability. and Doesn't offer API access

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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