Instantanswers offers Free Trial, but eDesk does not.
Pricing for Instantanswers Starts at $16/month whereas for eDesk Starts at $89/month.
Instantanswers offers several advantages, including Real-time responses, Chatbot customer support, Customizable chatbots, Uses training process, Upload content for training and many more functionalities.
The cons of Instantanswers may include a No multi-language support, Dependent on quality of data, Limited data capacity in free trial, Uploading each source separately. and No native mobile app
eDesk offers several advantages, including Ecommerce-focused customer service, Consolidates customer support issues, Centralized system for channels, Tracks and responds interactions, Team-wide collaboration support and many more functionalities.
The cons of eDesk may include a Lacks customizability, Restricted to eCommerce businesses, No multi-language support, Limited third-party add-ons. and No mobile app
