NICE CXone vs Dextra - Which AI Customer Engagement Software Platform Is Better in August 2025?

NICE CXone

NICE CXone

Build relationships that last with AI for customer experience.

Dextra

Dextra

Elevate your sales and partnerships with Dextra, your AI-powered assistant for smarter and faster business engagement.

TL;DR - Quick Comparison Summary

Description

NICE CXone is an advanced customer experience (CX) platform that utilizes cutting-edge artificial intelligence (AI) to revolutionize interactions and relationships between businesses and

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Dextra is an AI-powered assistant that elevates sales and partnerships by streamlining customer interactions. Designed for sales managers and content creators, Dextra identifies leads and

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Pricing Options

  • No free trial
  • $71, month
  • No free trial
  • Not Available

What Do NICE CXone and Dextra Cost?

Pricing Option

      Starting From

      • $71, month
      • Not Available

      NICE CXone User Reviews & Rating Comparison

      Pros of NICE CXone

      • Unifies multi-channel interactions

      • Quick cloud-based deployment

      • Improves customer experience at scale

      • Real-time agent guidance tools

      • Analytical insights for improvement

      • Adaptable to multiple industries

      • Enhances brand value

      • Promotes operational efficiency

      • Secure cloud-native architecture

      • Relationship management features

      Pros of Dextra

      • Automated lead identification

      • History-based responses

      • Follow-up reminders

      • Integration with CRM systems

      • Invoicing system integrations

      • Smart filtering for collabs

      • Responsive capabilities for collabs

      • Effective schedule management

      • Manages hundreds of influencers

      • Automates initial outreach

      Cons of NICE CXone

      • Cloud-based only

      • Potentially complex set up

      • No on-premise deployment option

      • No explicit multi-language support

      • Pricing information not transparent

      • Focused on large organizations

      • May be overload of features

      • Limited customization options

      • Dependence on third-party integrations

      Cons of Dextra

      • No mobile version

      • Limited customization

      • Automated response accuracy concerns

      • Not suitable for all industries

      • May lack advanced analytics

      • No multilingual support

      • Potentially overwhelming for beginners

      • Inadequate manual control

      • No free version

      • No on-premise installation

      Media and Screenshots

      Screenshots

      NICE CXone
      Dextra

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither NICE CXone nor Dextra offers a free trial.

      The starting price of NICE CXone begins at $71/month, while pricing details for Dextra are unavailable.

      NICE CXone offers several advantages, including Unifies multi-channel interactions, Quick cloud-based deployment, Improves customer experience at scale, Real-time agent guidance tools, Analytical insights for improvement and many more functionalities.

      The cons of NICE CXone may include a Cloud-based only, Potentially complex set up, No on-premise deployment option, No explicit multi-language support. and Dependence on third-party integrations

      Dextra offers several advantages, including Automated lead identification, History-based responses, Follow-up reminders, Integration with CRM systems, Invoicing system integrations and many more functionalities.

      The cons of Dextra may include a No mobile version, Limited customization, Automated response accuracy concerns, Not suitable for all industries. and No on-premise installation

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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