NICE CXone vs Frankly - Which AI Customer Engagement Software Platform Is Better in August 2025?

	NICE CXone Build relationships that last with AI for customer experience. Visit Website Visit Website	Frankly Enabling multi-channel customer-staff engagement. Visit Website Visit Website

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Description	NICE CXone is an advanced customer experience (CX) platform that utilizes cutting-edge artificial intelligence (AI) to revolutionize interactions and relationships between businesses and Read more +	Introducing Frankly, a cutting-edge software that empowers businesses with comprehensive multi-channel engagement capabilities. Powered by AI, Frankly streamlines interactions between Read more +
Pricing Options	No free trial $71, month	No free trial Not Available
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What Do NICE CXone and Frankly Cost?

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Starting From	$71, month	Not Available
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NICE CXone User Reviews & Rating Comparison

	Pros of NICE CXone Unifies multi-channel interactions Quick cloud-based deployment Improves customer experience at scale Real-time agent guidance tools Analytical insights for improvement Adaptable to multiple industries Enhances brand value Promotes operational efficiency Secure cloud-native architecture Relationship management features	Pros of Frankly Multi-channel customer-staff engagement Built-in multilingual capabilities Dashboard with analytics Quality analysis tools Facilitates efficient interaction Respect for cultural nuances Improves customer relationships Enhances community engagement Data-rich insights on users Easy to use interface
	Cons of NICE CXone Cloud-based only Potentially complex set up No on-premise deployment option No explicit multi-language support Pricing information not transparent Focused on large organizations May be overload of features Limited customization options Dependence on third-party integrations	Cons of Frankly No mobile compatibility Lacks third-party integrations No offline access Limited customization options No real-time analytics Non-user friendly dashboard Slow data processing No predictive analytics Limited multilingual support Lacks robust security measures

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Neither NICE CXone nor Frankly offers a free trial.

The starting price of NICE CXone begins at $71/month, while pricing details for Frankly are unavailable.

NICE CXone offers several advantages, including Unifies multi-channel interactions, Quick cloud-based deployment, Improves customer experience at scale, Real-time agent guidance tools, Analytical insights for improvement and many more functionalities.

The cons of NICE CXone may include a Cloud-based only, Potentially complex set up, No on-premise deployment option, No explicit multi-language support. and Dependence on third-party integrations

Frankly offers several advantages, including Multi-channel customer-staff engagement, Built-in multilingual capabilities, Dashboard with analytics, Quality analysis tools, Facilitates efficient interaction and many more functionalities.

The cons of Frankly may include a No mobile compatibility, Lacks third-party integrations, No offline access, Limited customization options. and Lacks robust security measures

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

NICE CXone vs Frankly - Which AI Customer Engagement Software Platform Is Better in August 2025?

NICE CXone

Frankly

TL;DR - Quick Comparison Summary

Description

Pricing Options

What Do NICE CXone and Frankly Cost?

Pricing Option

Starting From

NICE CXone User Reviews & Rating Comparison

Pros of NICE CXone

Pros of Frankly

Cons of NICE CXone

Cons of Frankly

Media and Screenshots

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Frequently Asked Questions (FAQs)