NICE CXone vs Nextiva - Which AI Customer Engagement Software Platform Is Better in August 2025?

	NICE CXone Build relationships that last with AI for customer experience. Visit Website Visit Website	Nextiva Unifying business communication across all platforms. Visit Website Visit Website

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Description	NICE CXone is an advanced customer experience (CX) platform that utilizes cutting-edge artificial intelligence (AI) to revolutionize interactions and relationships between businesses and Read more +	Introducing Nextiva, the ultimate digital platform tailored to simplify your business communication. It enables centralization of all customer conversations, regardless of the stage in Read more +
Pricing Options	No free trial $71, month	No free trial $18.95, month
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What Do NICE CXone and Nextiva Cost?

Pricing Option
Starting From	$71, month	$18.95, month
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NICE CXone User Reviews & Rating Comparison

	Pros of NICE CXone Unifies multi-channel interactions Quick cloud-based deployment Improves customer experience at scale Real-time agent guidance tools Analytical insights for improvement Adaptable to multiple industries Enhances brand value Promotes operational efficiency Secure cloud-native architecture Relationship management features	Pros of Nextiva Centralizes business communication Streamlines customer interaction Offers diverse communication options Features voice and video calls Includes chat function Social media engagement Email communication integrated Promotes efficient communication management Improves customer service Enhances customer satisfaction
	Cons of NICE CXone Cloud-based only Potentially complex set up No on-premise deployment option No explicit multi-language support Pricing information not transparent Focused on large organizations May be overload of features Limited customization options Dependence on third-party integrations	Cons of Nextiva Lacks in-depth analytics Limited customization options No CRM functionality Not optimised for mobile Intense training required Interface can be complex Lacks transparency in pricing Limited automation capabilities Doesn't support all languages No offline usage

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Neither NICE CXone nor Nextiva offers a free trial.

Pricing for NICE CXone Starts at $71/month whereas for Nextiva Starts at $18.95/month.

NICE CXone offers several advantages, including Unifies multi-channel interactions, Quick cloud-based deployment, Improves customer experience at scale, Real-time agent guidance tools, Analytical insights for improvement and many more functionalities.

The cons of NICE CXone may include a Cloud-based only, Potentially complex set up, No on-premise deployment option, No explicit multi-language support. and Dependence on third-party integrations

Nextiva offers several advantages, including Centralizes business communication, Streamlines customer interaction, Offers diverse communication options, Features voice and video calls, Includes chat function and many more functionalities.

The cons of Nextiva may include a Lacks in-depth analytics, Limited customization options, No CRM functionality, Not optimised for mobile. and No offline usage

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

NICE CXone vs Nextiva - Which AI Customer Engagement Software Platform Is Better in August 2025?

NICE CXone

Nextiva

TL;DR - Quick Comparison Summary

Description

Pricing Options

What Do NICE CXone and Nextiva Cost?

Pricing Option

Starting From

NICE CXone User Reviews & Rating Comparison

Pros of NICE CXone

Pros of Nextiva

Cons of NICE CXone

Cons of Nextiva

Media and Screenshots

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Frequently Asked Questions (FAQs)