Support Guy offers Free Trial, but eDesk does not.
Pricing for Support Guy Starts at $15/month whereas for eDesk Starts at $89/month.
Support Guy offers several advantages, including 24/7 support, Multiple conversations simultaneously, Easy to train, Personalized greetings, Advanced reporting and many more functionalities.
The cons of Support Guy may include a Limited free plan, Branding present in lower tiers, Requires constant training, Limited customization options. and Potential difficulty in complex queries
eDesk offers several advantages, including Ecommerce-focused customer service, Consolidates customer support issues, Centralized system for channels, Tracks and responds interactions, Team-wide collaboration support and many more functionalities.
The cons of eDesk may include a Lacks customizability, Restricted to eCommerce businesses, No multi-language support, Limited third-party add-ons. and No mobile app
