Tawk vs Customerly AI - Which AI Customer Support Software Platform Is Better in December 2025?

Tawk

Tawk

100% Free Live Chat Software for your website.

Customerly AI

Customerly AI

Elevate customer service beyond traditional chatbots.

TL;DR - Quick Comparison Summary

Description

Tawk is a free chat platform designed specifically for websites. With a range of comprehensive tools, it helps businesses monitor and engage with their website visitors in real-time. It

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Customerly AI is a cutting-edge solution that takes customer service to the next level. It goes beyond traditional chatbots by using advanced AI technology to continuously learn and adapt

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Pricing Options

  • Free Trial available
  • Not Available
  • No free trial
  • Not Available

What Do Tawk and Customerly AI Cost?

Pricing Option

      Starting From

      • Not Available
      • Not Available

      Tawk User Reviews & Rating Comparison

      Pros of Tawk

      • Free comprehensive chat tools

      • Includes live chat software

      • Real-time traffic monitoring

      • Interactivity with website visitors

      • In-built CRM tool

      • Contacts management and organization

      • Help Center feature for self-service

      • Provision of Chat Pages for customization

      • Supports team chat for collaboration

      • Efficient response to customer inquiries

      Pros of Customerly AI

      • Adapts and learns continuously

      • Automates complex tasks

      • Smart escalation functionality

      • Understands customer needs

      • Handles multiple questions simultaneously

      • Provides multilingual support

      • Includes chat functionality

      • Features a help center

      • Offers marketing automation

      • Sends newsletters

      Cons of Tawk

      • Limited bot training capabilities

      • Lacks on-premise solution

      • Dependent on Google Cloud

      • Limited customization options

      • Potential latency issues

      • No data backup options

      • No multi-channel support

      • Hiring chat agents costs

      • Not suitable for heavy traffic

      • New features might be unstable

      Cons of Customerly AI

      • Limited customization options

      • Potential language translation inaccuracies

      • Doesn't support all languages

      • Possible data privacy concerns

      • Smart escalation may be disruptive

      • Relies on predefined responses

      • May struggle with unique queries

      • Automation could lead to impersonality

      • Need for continuous knowledge base updates

      • Multiple features might overwhelm users

      Media and Screenshots

      Screenshots

      Tawk
      Customerly AI

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Tawk offers Free Trial, but Customerly AI does not.

      Pricing details for both Tawk and Customerly AI are unavailable at this time. Contact the respective providers for more information.

      Tawk offers several advantages, including Free comprehensive chat tools, Includes live chat software, Real-time traffic monitoring, Interactivity with website visitors, In-built CRM tool and many more functionalities.

      The cons of Tawk may include a Limited bot training capabilities, Lacks on-premise solution, Dependent on Google Cloud, Limited customization options. and New features might be unstable

      Customerly AI offers several advantages, including Adapts and learns continuously, Automates complex tasks, Smart escalation functionality, Understands customer needs, Handles multiple questions simultaneously and many more functionalities.

      The cons of Customerly AI may include a Limited customization options, Potential language translation inaccuracies, Doesn't support all languages, Possible data privacy concerns. and Multiple features might overwhelm users

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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