Chatwoot vs Gorgias - Which AI Customer Support Software Platform Is Better in December 2025?

Chatwoot

Chatwoot

Efficient, personalized customer support.

Gorgias

Gorgias

Provide multichannel customer service from a single app.

TL;DR - Quick Comparison Summary

Description

Chatwoot is a top-notch customer support platform designed to improve the support experience for users while maintaining efficiency. This open-source platform utilizes AI to differentiate

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Gorgias, a premier helpdesk tool tailored for e-commerce stores, streamlines customer service by centralizing all support channels within one app. Its advanced automation capabilities

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Pricing Options

  • No free trial
  • Not Available
  • No free trial
  • $360, month

What Do Chatwoot and Gorgias Cost?

Pricing Option

      Starting From

      • Not Available
      • $360, month

      Chatwoot User Reviews & Rating Comparison

      not-available-review

      Pros of Gorgias

      • E-commerce specific

      • All-in-one support inbox

      • Multichannel customer service

      • Integrated with popular e-commerce platforms

      • Automation features

      • Instant resolutions

      • Automated support ticket management

      • Automatic return processing

      • Auto-sends tracking information

      • Discount code generation

      not-available-review

      Cons of Gorgias

      • Limited to e-commerce stores

      • Automations may be restrictive

      • Not all e-commerce platforms supported

      • No self-service option mentioned

      • No sentiment analysis mentioned

      • Possible steep learning curve

      Media and Screenshots

      Screenshots

      Chatwoot
      Gorgias

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither Chatwoot nor Gorgias offers a free trial.

      The starting price of Gorgias begins at $360/month, while pricing details for Chatwoot are unavailable.

      Gorgias offers several advantages, including E-commerce specific, All-in-one support inbox, Multichannel customer service, Integrated with popular e-commerce platforms, Automation features and many more functionalities.

      The cons of Gorgias may include a Limited to e-commerce stores, Automations may be restrictive, Not all e-commerce platforms supported, No self-service option mentioned. and Possible steep learning curve

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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