Gladly Sidekick vs Email AI for E-Commerce by 1hero - Which AI Customer Support Software Platform Is Better in November 2025?

Gladly Sidekick

Gladly Sidekick

Custom support for inquiries and issues.

Email AI for E-Commerce by 1hero

Email AI for E-Commerce by 1hero

All-In-One AI Customer Service for E-Commerce

TL;DR - Quick Comparison Summary

Description

Gladly Sidekick is a custom support platform that aims to enhance customer service by utilizing AI and automation. It works alongside Gladly Hero, a people-centered platform for

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Introducing Email AI for E-Commerce by 1hero - the all-in-one AI customer service solution for online sellers. With 1heroAI, sellers can effortlessly handle customer inquiries and requests

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Pricing Options

  • No free trial
  • $180, month
  • Free Trial available
  • $12, month

What Do Gladly Sidekick and Email AI for E-Commerce by 1hero Cost?

Pricing Option

      Starting From

      • $180, month
      • $12, month

      Gladly Sidekick User Reviews & Rating Comparison

      User Ratings

      No Reviews

      5/5

      Pros of Gladly Sidekick

      • Personalized self-service

      • Works with Gladly Hero

      • No-code automation

      • Executes transactions

      • Customer issue resolution

      • Streamlines routine tasks

      • Matches customers to agents

      • Reduces agent workload

      • Integration with Thankful

      • Self Service Threads

      Pros of Email AI for E-Commerce by 1hero

      • Optimizes ecommerce customer support

      • Handles routine customer inquiries

      • Offers draft and auto mode

      • Integrates with Gmail

      • Integrated with Shopify

      • Answers order

      • tracking

      • warranty queries

      • Average response time 60 minutes

      • Customizable Gmail filters

      Cons of Gladly Sidekick

      • No multilingual support

      • Limited transactions automation

      • Requires high brand-voice understanding

      • No proactive customer engagement

      • Relies heavily on pre-existing data

      • Brand-specific customization required

      • Unspecified scalability capabilities

      Cons of Email AI for E-Commerce by 1hero

      • Limited to Shopify integration

      • Only Gmail for email

      • Not free for autopilot mode

      • Limited number of emails for Explorer Plan

      • Cost per response generated

      • No obvious API access

      • Must upload SOP/FAQ

      • Adaptation requires modifying SOP/FAQ

      • Elf-adjustment only based on previous interactions

      • Reply time in explorer plan

      Media and Screenshots

      Screenshots

      Gladly Sidekick
      Email AI for E-Commerce by 1hero

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Email AI for E-Commerce by 1hero offers Free Trial, but Gladly Sidekick does not.

      Pricing for Gladly Sidekick Starts at $180/month whereas for Email AI for E-Commerce by 1hero Starts at $12/month.

      Gladly Sidekick offers several advantages, including Personalized self-service, Works with Gladly Hero, No-code automation, Executes transactions, Customer issue resolution and many more functionalities.

      The cons of Gladly Sidekick may include a No multilingual support, Limited transactions automation, Requires high brand-voice understanding, No proactive customer engagement. and Unspecified scalability capabilities

      Email AI for E-Commerce by 1hero offers several advantages, including Optimizes ecommerce customer support, Handles routine customer inquiries, Offers draft and auto mode, Integrates with Gmail, Integrated with Shopify and many more functionalities.

      The cons of Email AI for E-Commerce by 1hero may include a Limited to Shopify integration, Only Gmail for email, Not free for autopilot mode, Limited number of emails for Explorer Plan. and Reply time in explorer plan

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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