Gladly Sidekick vs Ultimate.ai - Which AI Customer Support Software Platform Is Better in September 2025?

Gladly Sidekick

Gladly Sidekick

Custom support for inquiries and issues.

Ultimate.ai

Ultimate.ai

Scale your customer service with AI-powered automation.

TL;DR - Quick Comparison Summary

Description

Gladly Sidekick is a custom support platform that aims to enhance customer service by utilizing AI and automation. It works alongside Gladly Hero, a people-centered platform for

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Ultimate.ai is a leading AI-powered customer support automation platform that helps businesses enhance their customer service operations. With its advanced conversational and generative AI

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Pricing Options

  • No free trial
  • $180, month
  • No free trial
  • Not Available

What Do Gladly Sidekick and Ultimate.ai Cost?

Pricing Option

      Starting From

      • $180, month
      • Not Available

      Gladly Sidekick User Reviews & Rating Comparison

      Pros of Gladly Sidekick

      • Personalized self-service

      • Works with Gladly Hero

      • No-code automation

      • Executes transactions

      • Customer issue resolution

      • Streamlines routine tasks

      • Matches customers to agents

      • Reduces agent workload

      • Integration with Thankful

      • Self Service Threads

      Pros of Ultimate.ai

      • Customer support automation

      • Multichannel support

      • Multilingual support (100+ languages)

      • Measurable ROI

      • Cost savings

      • Seamless CRM integrations

      • No-code platform

      • Social media platforms support

      • UltimateGPT for customer service

      • Ticket Automation

      Cons of Gladly Sidekick

      • No multilingual support

      • Limited transactions automation

      • Requires high brand-voice understanding

      • No proactive customer engagement

      • Relies heavily on pre-existing data

      • Brand-specific customization required

      • Unspecified scalability capabilities

      Cons of Ultimate.ai

      • Potential language nuances misinterpretation

      • Limited social media integration

      • Dependence on seamless CRM integration

      • Lack of clarity on UltimateGPT functionality

      • Missing in-depth customization options

      • May not support all messaging interfaces

      • No code platform can limit versatility

      Media and Screenshots

      Screenshots

      Gladly Sidekick
      Ultimate.ai

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither Gladly Sidekick nor Ultimate.ai offers a free trial.

      The starting price of Gladly Sidekick begins at $180/month, while pricing details for Ultimate.ai are unavailable.

      Gladly Sidekick offers several advantages, including Personalized self-service, Works with Gladly Hero, No-code automation, Executes transactions, Customer issue resolution and many more functionalities.

      The cons of Gladly Sidekick may include a No multilingual support, Limited transactions automation, Requires high brand-voice understanding, No proactive customer engagement. and Unspecified scalability capabilities

      Ultimate.ai offers several advantages, including Customer support automation, Multichannel support, Multilingual support (100+ languages), Measurable ROI, Cost savings and many more functionalities.

      The cons of Ultimate.ai may include a Potential language nuances misinterpretation, Limited social media integration, Dependence on seamless CRM integration, Lack of clarity on UltimateGPT functionality. and No code platform can limit versatility

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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