Haptik vs LivePerson - Which AI Customer Engagement Software Platform Is Better in August 2025?

Haptik

Haptik

Manage customer lifecycle with Generative AI-powered Conversational CRM.

LivePerson

LivePerson

Embrace automation-first customer experiences for better scale and results.

TL;DR - Quick Comparison Summary

Description

Introducing Haptik, the ultimate Conversational CRM powered by Generative AI to help enterprises effectively manage the entire customer lifecycle. With an array of powerful tools, Haptik

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LivePerson is a top-tier Conversational AI platform that enables businesses to enhance customer experiences and foster meaningful communication. With a focus on automation-first customer

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Pricing Options

  • No free trial
  • Not Available
  • No free trial
  • Not Available

What Do Haptik and LivePerson Cost?

Pricing Option

      Starting From

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      Haptik User Reviews & Rating Comparison

      Pros of Haptik

      • Conversational CRM

      • Unified cross-channel conversation platform

      • Enhances marketing efforts

      • Optimizes sales conversions

      • Intelligent user behavior analytics

      • 24/7 support availability

      • Dynamic response generation

      • CRM & Web API integration

      • Contextual inbox for support agents

      • Pre-loaded customer detail provision

      Pros of LivePerson

      • Automation-first customer experiences

      • Scalability support

      • Enhanced engagement

      • Tangible results

      • Conversational Cloud product

      • Personalized digital experiences

      • Seamless customer experiences

      • Intelligent Insight products

      • Data driven improvements

      • Increased agent performance

      Cons of Haptik

      • No Multi-Language Support

      • Overdependency on WhatsApp

      • No Email Integration

      • No voice support

      • No SDK for Customisation

      • No Omnichannel Experience

      • Limited Bot Customisation

      • No On-Premises Solution

      • No Slack Integration

      • Focuses Only on Enterprises

      Cons of LivePerson

      • Lacks industry-specific customization

      • Limited third-party integration

      • No mention of multilingual support

      • Potential data privacy issues

      • Unclear costs/pricing structure

      • No offline operation

      • Reliant on large language models

      Media and Screenshots

      Screenshots

      Haptik
      LivePerson

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither Haptik nor LivePerson offers a free trial.

      Pricing details for both Haptik and LivePerson are unavailable at this time. Contact the respective providers for more information.

      Haptik offers several advantages, including Conversational CRM, Unified cross-channel conversation platform, Enhances marketing efforts, Optimizes sales conversions, Intelligent user behavior analytics and many more functionalities.

      The cons of Haptik may include a No Multi-Language Support, Overdependency on WhatsApp, No Email Integration, No voice support. and Focuses Only on Enterprises

      LivePerson offers several advantages, including Automation-first customer experiences, Scalability support, Enhanced engagement, Tangible results, Conversational Cloud product and many more functionalities.

      The cons of LivePerson may include a Lacks industry-specific customization, Limited third-party integration, No mention of multilingual support, Potential data privacy issues. and Reliant on large language models

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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