NICE CXone vs Haptik - Which AI Customer Engagement Software Platform Is Better in August 2025?

	NICE CXone Build relationships that last with AI for customer experience. Visit Website Visit Website	Haptik Manage customer lifecycle with Generative AI-powered Conversational CRM. Visit Website Visit Website

TL;DR - Quick Comparison Summary

Description	NICE CXone is an advanced customer experience (CX) platform that utilizes cutting-edge artificial intelligence (AI) to revolutionize interactions and relationships between businesses and Read more +	Introducing Haptik, the ultimate Conversational CRM powered by Generative AI to help enterprises effectively manage the entire customer lifecycle. With an array of powerful tools, Haptik Read more +
Pricing Options	No free trial $71, month	No free trial Not Available
	Visit Website	Visit Website

What Do NICE CXone and Haptik Cost?

Pricing Option
Starting From	$71, month	Not Available
	View Detailed Pricing	View Detailed Pricing

NICE CXone User Reviews & Rating Comparison

	Pros of NICE CXone Unifies multi-channel interactions Quick cloud-based deployment Improves customer experience at scale Real-time agent guidance tools Analytical insights for improvement Adaptable to multiple industries Enhances brand value Promotes operational efficiency Secure cloud-native architecture Relationship management features	Pros of Haptik Conversational CRM Unified cross-channel conversation platform Enhances marketing efforts Optimizes sales conversions Intelligent user behavior analytics 24/7 support availability Dynamic response generation CRM & Web API integration Contextual inbox for support agents Pre-loaded customer detail provision
	Cons of NICE CXone Cloud-based only Potentially complex set up No on-premise deployment option No explicit multi-language support Pricing information not transparent Focused on large organizations May be overload of features Limited customization options Dependence on third-party integrations	Cons of Haptik No Multi-Language Support Overdependency on WhatsApp No Email Integration No voice support No SDK for Customisation No Omnichannel Experience Limited Bot Customisation No On-Premises Solution No Slack Integration Focuses Only on Enterprises

Media and Screenshots

Screenshots

Popular categories

Quick compares

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither NICE CXone nor Haptik offers a free trial.

The starting price of NICE CXone begins at $71/month, while pricing details for Haptik are unavailable.

NICE CXone offers several advantages, including Unifies multi-channel interactions, Quick cloud-based deployment, Improves customer experience at scale, Real-time agent guidance tools, Analytical insights for improvement and many more functionalities.

The cons of NICE CXone may include a Cloud-based only, Potentially complex set up, No on-premise deployment option, No explicit multi-language support. and Dependence on third-party integrations

Haptik offers several advantages, including Conversational CRM, Unified cross-channel conversation platform, Enhances marketing efforts, Optimizes sales conversions, Intelligent user behavior analytics and many more functionalities.

The cons of Haptik may include a No Multi-Language Support, Overdependency on WhatsApp, No Email Integration, No voice support. and Focuses Only on Enterprises

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

NICE CXone vs Haptik - Which AI Customer Engagement Software Platform Is Better in August 2025?

NICE CXone

Haptik

TL;DR - Quick Comparison Summary

Description

Pricing Options

What Do NICE CXone and Haptik Cost?

Pricing Option

Starting From

NICE CXone User Reviews & Rating Comparison

Pros of NICE CXone

Pros of Haptik

Cons of NICE CXone

Cons of Haptik

Media and Screenshots

Screenshots

Frequently Asked Questions (FAQs)